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Alpha Academies Trust

IT Support

Welcome to the Alpha IT Support, if you have any issues with either your computer or the systems you are using.

Please follow the steps below to try and find the answer to your issue. (This will be updated regularly, so please visit again)

How do I reset my Office 365 / email password?


Please call your Academy
The Discovery Academy – 01782 882100
The Excel Academy – 01782 882700
Reach Academy – 01782 881081
Eaton Park Academy – 01782 236403
Maple Court Academy – 01782 970293
Sneyd Park Academy – 01782 234460


You know your username, but forgot the password and need to reset it

If your admin has given you permission to reset your password go to, Contact your admin if you don’t have permission to change your password.

How do I log in to my academy provided Laptop?

You will not be able to log in to the academy server at home, so your usual academy log in details will not work.

To access the laptop, you need to log in to the laptop account.

Log in to an academy laptop at home with the following details:

Username =.\localuser

Password =localuser

How do I report an issue with my academy provided Laptop?

If you have a technical issue with your laptop please let us know using the If you have found something that may help others, please Contact Us. You will be prompted to a complete a form to give us more information about the issues you are experiencing.

How do I use my mobile device as a Wi-Fi hotspot?

Important: Some mobile operators limit or charge extra for tethering. We recommend checking with your operator.

How to set up a Personal Hotspot on your iPhone or iPad

A Personal Hotspot lets you share the mobile data connection of your iPhone or iPad (Wi-Fi+Mobile) when you don’t have access to a Wi-Fi network.

Set up a Personal Hotspot

  1. Go to Settings > Mobile Data or Settings > Personal Hotspot.
  2. Tapthe slider next to Allow Others to Join.

If you can’t see the option for Personal Hotspot, contact your network provider to make sure you can use Personal Hotspot with your plan.

Connecting to a Personal Hotspot with Wi-Fi or Bluetooth

You can connect to a Personal Hotspot using Wi-Fi, Bluetooth or USB.And with iOS 13, devices that are connected to a Personal Hotspot will stay connected, even if the screen is locked – so those devices will still get notifications and messages.

Here are some tips for using each method.

When you connect a device to your Personal Hotspot, the status bar turns blue and shows how many devices have joined.The number of devices that can join your Personal Hotspot at one time depends on your network provider and iPhone model. If other devices have joined your Personal Hotspot using Wi-Fi, you can only use mobile data to connect to the Internet from the host device.

Use these steps to connect:


On the device you want to connect to, go to Settings > Mobile Data > Personal Hotspot or Settings > Personal Hotspot and make sure it’s on. Then verify the Wi-Fi password and name of the phone. Stay on this screen until you’ve connected your other device to the Wi-Fi network.

On the device you want to connect, go to Settings > Wi-Fi and look for your iPhone or iPad in the list. Then tap the Wi-Fi network to join. If asked, enter the password for your Personal Hotspot.


To make sure that your iPhone or iPad is discoverable, go to Settings > Bluetooth and stay on that screen. Then, on your Mac or PC, follow the manufacturer directions to set up a Bluetooth network connection. Learn more about using Personal Hotspot with Bluetooth.

Sharing Files/Folders with OneDrive

Sharing Files/Folders with OneDrive

Select the file/folder you want to share 2. Click on Share or Copy Link 3. Click on Anyone with the link can edit to change sharing permissions. 4. Depending on whether you selected Share or Copy link Read More...
Help with Show My Homework: for Parents

Help with Show My Homework: for Parents

Monitor your child’s progress and know all their homework deadlines. Read More...
Help with Office 365

Help with Office 365

For lots of Office 365 training videos, i.e. Outlook, Teams, OneDrive, etc… Read More...
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If you have any problems loading the videos please Click Here

Contact Support

Known Issues

Can’t Sign into MS Teams

If you’re having trouble signing into MS Teams, please check the TIME/DATE is correct on your Laptop Device (Bottom right).

If the TIME/DATE is correct and you still can’t sign in, download the, ‘MS Teams Desktop Application‘ and Sign in through that.

Closing the lid and opening results in the keyboard not working.

If you’re having this issue then you must restart the tablet to fix this problem.

Laptop can’t find the wireless network.

Your laptop may need its wireless card drivers updated. Please call your Academy.

If you have found something that may help others, please Contact Support

If you require a paper copy of any of the pages / documents published on this website, please click here and complete the form stating which page(s) / document(s) you require along with your name and address.