Welcome to the Alpha IT Support, if you have any issues with either your computer or the systems you are using.
Please follow the steps below to try and find the answer to your issue. (This will be updated regularly, so please visit again)
Students
Please Contact Us
Please note: For security reasons, we will reset your password and issue the temporary password via ParentMail or a contact email/number we have on record.
Or
Please call your Academy
The Discovery Academy – 01782 882100
The Excel Academy – 01782 882700
Reach Academy – 01782 881081
Staff
You know your username, but forgot the password and need to reset it
If your admin has given you permission to reset your password go to https://sts.platform.rmunify.com/Account/ForgotPassword/Reset, Contact your admin if you don’t have permission to change your password.
You will not be able to log in to the academy server at home, so your usual academy log in details will not work.
To access the laptop, you need to log in to the laptop account.
Log in to an academy laptop at home with the following details:
Username =.\localuser
Password =localuser
If you put localuser without the .\ as the username, the laptop will assume you mean a domain account called localuser and will try and fail to logon with it.
If you have a technical issue with your laptop please let us know using the If you have found something that may help others, please Contact Us. You will be prompted to a complete a form to give us more information about the issues you are experiencing.
Important: Some mobile operators limit or charge extra for tethering. We recommend checking with your operator.
How to set up a Personal Hotspot on your iPhone or iPad
A Personal Hotspot lets you share the mobile data connection of your iPhone or iPad (Wi-Fi+Mobile) when you don’t have access to a Wi-Fi network.
Set up a Personal Hotspot
- Go to Settings > Mobile Data or Settings > Personal Hotspot.
- Tapthe slider next to Allow Others to Join.
If you can’t see the option for Personal Hotspot, contact your network provider to make sure you can use Personal Hotspot with your plan.
Connecting to a Personal Hotspot with Wi-Fi or Bluetooth
You can connect to a Personal Hotspot using Wi-Fi, Bluetooth or USB.And with iOS 13, devices that are connected to a Personal Hotspot will stay connected, even if the screen is locked – so those devices will still get notifications and messages.
Here are some tips for using each method.
When you connect a device to your Personal Hotspot, the status bar turns blue and shows how many devices have joined.The number of devices that can join your Personal Hotspot at one time depends on your network provider and iPhone model. If other devices have joined your Personal Hotspot using Wi-Fi, you can only use mobile data to connect to the Internet from the host device.
Use these steps to connect:
Wi-Fi
On the device you want to connect to, go to Settings > Mobile Data > Personal Hotspot or Settings > Personal Hotspot and make sure it’s on. Then verify the Wi-Fi password and name of the phone. Stay on this screen until you’ve connected your other device to the Wi-Fi network.
On the device you want to connect, go to Settings > Wi-Fi and look for your iPhone or iPad in the list. Then tap the Wi-Fi network to join. If asked, enter the password for your Personal Hotspot.
Bluetooth
To make sure that your iPhone or iPad is discoverable, go to Settings > Bluetooth and stay on that screen. Then, on your Mac or PC, follow the manufacturer directions to set up a Bluetooth network connection. Learn more about using Personal Hotspot with Bluetooth.
Sharing Files/Folders with OneDrive
Help with Show My Homework: for Parents
Help with Office 365
If you are having problems with this form or would like to speak to someone
Please contact your/your child’s academy :-
The Discovery Academy – 01782 882100
The Excel Academy – 01782 882700
Reach Academy – 01782 881081
Maple Court Academy – 01782 970239
Sneyd Academy – 01782 234460
If you have found something that may help others, please Contact Us