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Alpha Academies Trust

General Guidance and Children Showing Symptoms

General Guidance

There is a helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687

Email: DfE.coronavirushelpline@education.gov.uk

Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday & Sunday)

Please follow this guidance when deciding whether to send your child to the Academy today and for the foreseeable future. The health and welfare of our students remains our top priority. For guidance on how to identify coronavirus symptoms, please click here.

The latest advice is that if students are showing the following common symptoms of Coronavirus:

  • A new continuous cough
  • And / or a high temperature

They should self-isolate, however mild the symptoms, for a period of 14 days. If anyone else in the household shows symptoms of the Coronavirus disease, then the entire household should self-isolate for 14 days.

You do not need to call NHS 111 to go into self-isolation. Do not visit a GP surgery, pharmacy, or hospital. If a child becomes unwell whilst at the academy, they will be isolated and we will contact parents / carers to collect them.

We have prepared a list of frequently asked questions as guidance for students and parents:

What should I do if my child is ill?

If your child is feeling unwell and you think they may be exhibiting symptoms of Coronavirus, which include: a fever, persistent cough, and shortness of breath; they should not come into the academy, visit a pharmacy, GP surgery, or hospital. You are advised to self-isolate and stay at home for 14 days. If anyone else in the household shows symptoms of the Coronavirus disease, then the entire household should self-isolate for 14 days. Only call the NHS 111 advice line if you feel you cannot cope with your symptoms at home, your condition gets worse, or your symptoms do not improve after 7 days. More information can be found at the NHS online service, here.

If your child is not referred for Coronavirus (COVID-19) testing or told to self-isolate, they should return to the academy as soon they feel well enough after the 14 days isolation. Such absences should be reported to the absence line in the usual way. More information about self-isolation can be found here.

What should I do if my child is referred for testing, or told to self-isolate?

Please contact the academy via the main reception, who are monitoring the situation. They can be contacted on . Our team will be keeping a central log of any information provided to ensure our response is appropriate and in line with the latest guidance from Public Health England.

What should I do if my child tests positive for Coronavirus (COVID-19)?

Please advise the Academy via the main reception, who are keeping a central log of any information provided, to ensure our response is appropriate and in line with the latest guidance from Public Health England.

What should I do if my child has been in contact with a relative or friend who has returned from a trip aboard?

The current advice is to monitor for symptoms, and if they start to exhibit symptoms of Coronavirus, they should follow the self-isolation advice. If you are concerned, you are advised to call the NHS 111 advice line or visit the online 111 service here. Please refer to the guidance above if you are referred for testing or told to self-isolate.

What will happen now the academy is closed?

We will publish information using the following communication channels:

  • Academy Website
  • Facebook
  • ParentMail or Class Dojo
General guidance for students and parents

If your child has any concerns about their school work, please ask them to email their class teacher, form teacher, head of year, or year tutor.

If you have any concerns about your child’s school work, please contact us via the contact us pages or call us on

Make sure we have the most up to date contact details for you and your child.

Stay up-to-date with the official Public Health England guidance here.

If you have any further concerns, please contact our main reception on .

We understand that this is an uncertain time, but please be assured that we will be doing everything possible to keep you well informed.

Good hygiene guidance

Public Health England recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. Catch it, Bin it, Kill it.
  • Put used tissues in the bin straight away.
  • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available. See the hand washing guidance video above.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched objects and surfaces.
  • Do not touch your eyes, nose, or mouth if your hands are not clean.

If you require a paper copy of any of the pages / documents published on this website, please click here and complete the form stating which page(s) / document(s) you require along with your name and address.